Questions

The things people ask first.

What is Footnote and how does it work?

Footnote is two things: a dashboard your team uses to publish content about the objects in your space, and the experience your visitors get when they scan a code beside one.

You upload the story, photographs, audio, video and translations for an object. We give you a QR code to put on the label. A visitor points their camera at it and the content opens in their browser — nothing to download, no account to make.

Do visitors have to download an app?

No. Scanning the code opens everything in the phone's own browser, which is how most visitors will use it.

There is a free Footnote app for visitors who want one — it remembers the places they have been and lets them browse collections between visits — but nothing on your labels depends on it.

How do I sign up?

If you are an institution, start a free trial and you can be publishing the same day. If you would rather be walked through it, book a demo and we will build one of your objects with you on the call.

Can I try Footnote for free?

Yes. Every plan includes a 30-day free trial, so you can get started without commitment.

The visitor app is free for visitors, always.

What features are included in the free trial?

All of them. The trial gives you the full plan you select and does not hold features back.

What is the difference between the plans?

Only how many objects you can publish. Every plan includes every feature — audio, video, games, translations, donations, surveys and analytics are not held back for larger plans.

Can I upgrade my plan after signing up?

Yes, at any time.

Am I locked into a long-term contract?

Not at all. Billing is month to month with no long-term commitment, and you are free to cancel anytime.

How do I get help?

Write to us from the contact page and a person answers — there is no ticket queue to get through first.

I am not sure which plan is right for us.

Tell us roughly how many objects you would want to publish and we will point you at the right one. Or book a demo and see it on your own collection before deciding.

Still stuck? Ask us directly.